The Need of Online Counselling to Enhance Mental Health among Students in Higher Learning Institutions in Tanzania

Abstract

This study aimed to explore the need of online counselling to enhance mental health among students in higher learning institutions. The study employed a qualitative research approach in which 40 participants were involved. These were purposefully selected from two higher learning institutions in Tanzania - 30 were students and 10 were counsellors. In-depth interviews and Focus Group Discussion were used to collect data from the respondents. The findings revealed that through online counselling, it is easy to access psychosocial therapy, maintain privacy, conduct time/cost-friendly therapy, access services, allow freedom of expression as well as allow easy feedback and follow-up. Also, network connectivity problems, bundle challenges, fear of online hacking and failure to understand clients’ feelings were revealed to be challenges on the use of online counselling. However, awareness on the importance of online counselling, capacity building on the forms of online counselling, availability of free Wi-Fi in university campuses and halls of residence, reduced cost of bundles and provision of university offers as well as formation of online counselling support groups were earmarked as strategies for enhancing online counselling among undergraduate students as a way of enhancing their mental health.